Most small businesses rely on email as their preferred form of communication. Either internally or externally to clients, customers and suppliers, email is the go-to format we’d be lost without. Our love affair with it is no surprise – it’s quick, simple and provides a paper trail. But its convenience doesn’t always mean relaxed. In fact, poor email communication can hurt your reputation and cost you customers. Here’s how to be smart with your business email:
Manage your inbox: Your inbox is only for items you still need to access. Once you’re finished with an email, you should delete it or archive it. If you were to imagine your inbox as physical letters, you’d never let it grow to a 6-foot high stack of chaos. Instead, you’d either throw them out or do the filing. It’s not hard to identify which ones to keep for reference, so create inbox folders to sort them accordingly. As emails arrive and are actioned, move them to the relevant folder or the delete bin.
Write professional messages: Stepping across the line from casual to careless is easy if you skip the basic elements of good business writing. Grammar will always be important and the sentence structure of your language hasn’t changed. All email programs include a spell-checker, many of which draw attention to errors immediately, so there’s really no excuse. Typing in all CAPS is seen as yelling, and breaking your text into paragraphs makes your message so much more readable. One last thing before you click send, quickly glance over your email to make sure your tone is appropriate and no mistakes have snuck through.
Embrace the subject line: Many emails are missed because the subject line was empty or meant nothing to the receiver. Writing these attention-grabbing nuggets can be tricky, but if you simply summarize the message, you’ll do fine. Just remember to keep them under 5-8 words so they fit on mobile displays.
Be smart with attachments: Keep attachments small – under 2MB – as they can clog up the email server. For larger attachments, share the file location as a link using cloud storage. When you’re sent an attachment you’d like to keep, save the file and then delete the email. And as always, be careful with unexpected attachments, especially from unknown senders. It’s more important than ever to scan all attachments with an antivirus before opening.
Keep your CC/BCC under control: The carbon copy (CC) and blind carbon copy (BCC) let you send the email to additional stakeholders, more as an FYI than anything else. As a rule, use BCC if you’re using an email list or privacy is an issue. But before you add extra people to the email, make sure the email IS relevant to them. There’s nothing worse than being stuck in a pointless email chain!
Call us at 561-693-1978 for help with your business email.
People happily share their private information online, building robust libraries that can easily become a one-stop goldmine for fraudsters.
It’s not exactly the intention everyone has when they sign up, as the whole point of Facebook is to share your life with your friends. It hooks us into a global community and the experience does depend on us making certain privacy sacrifices.
So how do you balance being social with staying safe?
On Facebook alone, the average person shares 13 pieces of personal information ranging from a fairly innocent name/email combo, all the way to mothers maiden name and home address.
It doesn’t sound like a lot, but those 13 pieces have the power to unravel your life within minutes.
Even checking in at home or a favorite location has become the norm, helping to create a multi-dimensional online identity. The details are available to anyone who cares to look, whether they’re a friend keeping in the loop, or someone with a much darker agenda.
The problem is, you just don’t know who’s looking at your profile or why.
For example, someone could try accessing your email account by clicking the ‘Forgot password’ link. The email service follows its security rules and asks identifying questions like ‘which high school did you go to? What is your pet’s name?’ Unfortunately, the most common identifying checks and answers are probably available on Facebook.
Once your email address is compromised, hackers can use that to break into other services and go through, clicking ‘Reset Password’ on site after site, account after account – they have full access to your email, so there’s nothing stopping them from emptying your bank accounts – or worse.
7 Ways To Secure Your Facebook Without Missing Out on the Fun
- Begin by previewing your profile as others see it
- Review what should and should not be visible to strangers
- Consider only sharing partial details, like birth day and month, but not the year
- Only ever ‘Friend’ people you know and trust
- Be wary of duplicate or ‘odd’ friend behaviour – hackers will often clone or hack a friend’s profile and initiate an urgent and uncharacteristic request for money
- Update your past privacy settings too
- Set default future sharing to ‘friends only’